Refund policy
Refund & Replacement Policy
If your order arrives damaged, defective, or incorrect, or if it is lost in transit, we will replace it or refund it. Please read the details below.
Change of Mind
All sales are final. Because our products are consumable dietary supplements, we do not accept returns, exchanges, or refunds for change of mind, including preference, taste, or ordering by mistake. Please review your order carefully before checkout.
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, with a damaged seal, or if you received the wrong item, contact us at support@vitaever.store within 14 days of delivery with:
- your order number,
- a brief description of the problem, and
- clear photos of the product, the label (including lot number and expiration date), and the packaging.
Photos are required for every claim. Once we review your claim, we will send a replacement at no cost or issue a full refund, at your choice. Replacements ship within 7–10 business days. You do not need to return the damaged item unless we ask you to; if we do, we will provide a prepaid return label at our expense.
Packages Not Received
If tracking shows your package was not delivered, contact us within 14 days of the estimated delivery date. We will open an investigation with the carrier and, if the package is confirmed lost, replace it or refund it at your choice. If tracking shows the package was delivered but you cannot locate it, please check with household members, neighbors, and your building’s mail area, and contact us within 2 days of the delivery scan so we can help.
Packages Returned to Us
If a package is returned because of an incorrect or incomplete address, or because it went unclaimed, reshipment costs are the customer’s responsibility (see our Shipping Policy). Such orders are not eligible for a refund.
Refund Method and Timing
Approved refunds are issued to the original payment method. It may take 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Order Cancellations
Orders can be canceled only within 1 hour of being placed. After that, the order cannot be canceled (see our Shipping Policy).
Product Safety
If you experience an adverse reaction, stop using the product and consult a healthcare professional. Then contact us at support@vitaever.store or +1 (307) 533-0200 so we can assist you and document the report.
Questions?
Email support@vitaever.store or call +1 (307) 533-0200.
VitaEver Nutrition LLC · 30 N Gould St, Suite 63354, Sheridan, WY 82801
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.