Shipping policy

Shipping Policy

Where we ship. We ship to addresses in the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

Processing time. Every order ships within 7 business days after your order is placed. Business days are Monday through Friday, excluding U.S. federal holidays. You will receive a shipping confirmation email with a tracking number as soon as your order ships.

Shipping methods and delivery time. We ship with USPS. At checkout you can choose Economy or Express shipping. Once shipped, Economy typically takes 2–4 business days and Express typically takes 1–3 business days. Delivery estimates are provided by the carrier and are not guaranteed.

Shipping rates. Shipping is calculated at checkout based on the weight of your order and the shipping method you choose. The shipping cost is shown before you pay.

Order changes and cancellations. Because we begin preparing your order right away, changes to items, quantities, or the shipping address, and cancellations, can only be made within 1 hour of placing your order. Contact us at support@vitaever.store with your order number. After that window, the order cannot be changed or canceled.

Incorrect or incomplete addresses. Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect, incomplete, or the package went unclaimed, we will contact you to confirm a corrected address. Reshipment costs are the customer’s responsibility. If we do not receive a corrected address within 10 days of our notice, the order will be treated as abandoned and cannot be refunded.

Delays. If your order cannot ship within the stated processing time, we will email you with a revised ship date and the option to cancel your order for a full refund.

Multiple packages. Some orders may ship in more than one package. Each package has its own tracking number.

Lost or delayed packages. If your tracking shows no movement for 5 business days, or your package has not arrived within 14 days of the estimated delivery date, contact us at support@vitaever.store and we will investigate with the carrier. See our Refund & Replacement Policy for coverage.

Questions? Email support@vitaever.store or call +1 (307) 533-0200.

VitaEver Nutrition LLC · 30 N Gould St, Suite 63354, Sheridan, WY 82801